FunAging is an educational service offering classes of smartphone apps to accompany and empower the elderly. FunAging disseminates the class information with the elderly via Line, a widely used social app in Taiwan among the elderly. However, many elderly have difficulties in registering classes via Line as its interface is not elderly-friendly. This project employs senior-centered service design thinking to enhance the class registration process. A set of systematic design diagnosis clarifies the UX issues, with insightful design deliverables, to make the service more fluent and effective.

Ting-Han (Daniel) Chen is an entrepreneur and designer specializing in experience design, service design, and branding. With nearly 20 years of industry experience, he has founded several design-centric companies and achieved remarkable success. Ting-Han's professional design works have garnered more than 40 international awards, including iF, Muse, Core77, Communication Arts, Australian Good Design Awards, A' Design Awards, and London Design Awards, among others. Notably, his ventures have received esteemed recognition, such as Play Design Hotel, which has been honored with Fast Company's Innovation By Design Awards, the Radical Innovation Award, and the iF Service Design Award. The international acclaim of Play Design Hotel is evident through its features in prestigious media outlets, including Louis Vuitton® City Guide, CNN Style, The Telegraph Travel, National Geographic Travel, and Lonely Planet. Beyond his entrepreneurial accomplishments, Ting-Han actively engages with the design and entrepreneurial communities. He shares his extensive design and entrepreneurial experiences through invited public speeches (80+) and lectures at universities, enriching professional seminars. Additionally, Ting-Han contributes to the design and entrepreneurial sectors in various capacities, serving as a juror, mentor, consultant, or critic in notable competitions. His contributions extend to academic conferences such as ICSSI & ICServ, HCI International, and ACM SIGCHI, where he publishes industry papers. Outside of his professional endeavors, Ting-Han is deeply committed to practicing qigong and meditation, specifically Falun Dafa, since 2005. This personal dedication adds balance and mindfulness to his life, enhancing his holistic approach to design and entrepreneurship.

Play Design Lab is a Taipei-based cross-disciplinary design practice specializing in experience design. For the past years, they have created systems, installations, and brands for their clients and end customers, and had gained worldwide recognitions including iF Design Award, Fast Company's Innovation by Design Award, Communication Arts, and Muse Design Awards.