FunAging is an educational service offering classes of smartphone apps to accompany and empower the elderly. FunAging disseminates the class information with the elderly via Line, a widely used social app in Taiwan among the elderly. However, many elderly have difficulties in registering classes via Line as its interface is not elderly-friendly. This project employs senior-centered service design thinking to enhance the class registration process. A set of systematic design diagnosis clarifies the UX issues, with insightful design deliverables, to make the service more fluent and effective.

Ting-Han (Daniel) Chen, an award-winning designer and entrepreneur with a focus on experience design, novel service concept, and branding. He holds a BA in Information Communication (2003), a MSc in Architecture (2006) and had studied Innovation Design Engineering at Imperial College London and Royal College of Art in UK (2011). With 15+ years of industry experiences, he is the founder of a few design-driven companies, among which Play Design Hotel has been nominated by German Design Award, won Fast Company’s Innovation By Design Awards, Radical Innovation Award, iF Service Design Award, to name a few, and covered by international media/press including Louis Vuitton® City Guide, CNN Style, The Telegraph Travel, National Geographic Travel, Lonely Planet, and so on. Besides his regular work, he is often invited to give lectures in universities, share his design and entrepreneurial experiences in professional seminars, or serve as a juror, mentor, consultant, or crit in professional design or entrepreneurial competitions. He also publishes case study papers of his own work in academic conferences such as ICSSI & ICServ, HCI International, or ACM SIGCHI.

Play Design Lab is a Taipei-based cross-disciplinary design practice specializing in experience design. For the past years, they have created systems, installations, and brands for their clients and end customers, and had gained worldwide recognitions including iF Design Award, Fast Company's Innovation by Design Award, Communication Arts, and Muse Design Awards.