Serasa is a credit reporting agency that gathers and compiles credit score data for more than a billion individuals. This project aimed to revamp the existing B2B platform with a strong focus on user needs. From a product standpoint, the objective was to minimize customer support inquiries while boosting the conversion rate. The main challenge was to reimagine the B2B platform with a user-centric perspective in an industry where trust in credit services is not yet widely established.

Rodolpho is a digital designer focused on interactive experiences for web, mobile, and TV. Currently, he works at Google, designing digital products for more than three billion people worldwide. Before that, he was a Design Director at McKinsey & Company. Over the past 13 years, he has contributed to the success of several digital products, taking on new features and concepts from early ideas to final implementation and elevating products to a higher level of craft for big leaders and startups worldwide.

Serasa Experian collects and aggregates information on over ninety million people and businesses in Brazil.