Lidiia Suslova Ender Turing SaaS
Ender Turing SaaS is Bronze Design Award winner in 2022 - 2023 Interface, Interaction and User Experience Design Award Category.
Ender Turing SaaS

Ender Turing AI speech analytics helps medium and large companies to transform their customer service from a cost center to a profit center. The platform automatically analyses calls, live chats, and emails in 24 languages. Ender Turing's solution provides meaningful insights from 100% of interactions with customers in Contact Centers. Key benefits Review 100% of conversations Immediate scoring of conversations and direct feedback to agents Individual agent’s dashboard for self-training and developing essential skills Tags and triggered notifications for fast and accurate issue-solving

Ender Turing SaaS
Lidiia Suslova Ender Turing
Lidiia Suslova SaaS
Lidiia Suslova design
Lidiia Suslova design
Lidiia Suslova

Lidiia Suslova is an accomplished technical expert with a strong scientific background, who has made a conscious decision to devote her life to the design field. She brings to bear her deep expertise in User Experience Design to create interfaces that have a meaningful impact on the lives of millions of people. Her past experience includes leading the development of several educational projects in the design field and creating software that has enabled thousands of young designers to hone their visual communication skills. Lidiia's foray into fintech products has been instrumental in improving the financial lives of hundreds of thousands of people. Her current work involves leveraging AI to help individuals enhance their communication skills.

Ender Turing

Ender Turing is a system powered by artificial intelligence that assists companies in managing customer interactions. The system analyzes calls and chats in real-time to provide feedback to customer service agents, highlighting areas for improvement. This feature helps agents to immediately adjust and improve their behavior, which can lead to better customer experiences and higher satisfaction rates. Compared to traditional quality management systems, Ender Turing is much faster, reviewing calls and chats up to 20 times quicker than a human reviewer. This speed provides companies with the ability to identify and address issues more rapidly, resulting in significant cost savings. Another advantage of Ender Turing is its ability to offer self-coaching prescriptions to agents. When an issue is identified in a call or chat, the system can provide specific recommendations on how to improve performance. This real-time feedback helps agents to continuously enhance their skills and performance. Overall, Ender Turing is an innovative solution for real-time customer interaction management that has the potential to improve customer satisfaction and a business's bottom line. It is an easy-to-implement solution that can provide benefits to organizations in a matter of weeks.