The IM smart customer service system based on Baidu's technologies, such as AI, cloud services, and big data, is committed to connecting users and enterprises through technology to help enterprises achieve digital intelligence upgrades. It performs a series of optimizations for two-end communication, including input assistance, process optimization, and AI assistant, and supports multi device and multi-scenario input switching. The AI assistant can analyze the emotional factors in the dialogue text in real time and automatically matches the response sentences.

Baidu is a Chinese multinational technology company specializing in Internet-related services and products and artificial intelligence with the mission of "making the complex world simpler with technology". Baidu's vision is to become the world's top high-tech company that understands users and helps them grow.

Baidu is a Chinese multinational technology company specializing in Internet-related services and products and artificial intelligence with the mission of "making the complex world simpler with technology". Baidu's vision is to become the world's top high-tech company that understands users and helps them grow.