FAQ Entry #493

This is a respond to a previously asked question about the A' Design Award and Competition. The full list of frequently asked questions can be accessed here.

#493: I need to send an item back, what do I write as its value?

Most important thing is to write out that you are returning the item, explicitly in the return papers, you should indicate to your courier that you are sending items back to where you got them; you must state it with capital letters that your parcel is NOT COMMERCIAL SHIPMENT - RETURNED ITEM. You may write a sentence such as RETURNED UNWANTED ITALIAN MERCHANDISE, and Returned Item, this is very important to ensure your product is not subject to custom duties or return taxes once again when it arrives back to Italy. If an item you return becomes subject to return duties due to your negligence of not indicating you are returning the products, customs will charge it again for custom duties, it will further stuck in customs, and we will either not accept the item back or we might pay the duties and request you to pay for the custom duties. For values, please contact us so we could point you towards the right amount.

Keywords: custom duties, return product, return shipment, replacement product, replacement shipment, item value

The following questions could be related:

• #121: Is there any other payments after paying the processing fees?
• #451: I got an email about exhibition shipment custom duty fees, what is this about! Is not the exhibition is free?

If you did not find your answer, please feel free to check the faq pages for more questions and answers. You will also want to check our webpage for details; thanks to our transparency policy, we document and publish everything.