FAQ Entry #185

This is a respond to a previously asked question about the A' Design Award and Competition. The full list of frequently asked questions can be accessed here.

#185: Our company has processed payment only once for the entry X, but it is shown on the entry’s page that there are several approved transactions for this entry, and there are two different transaction tokens with the status [APPROVED] for this entry. Could you please investigate into this issue?

This issue could rarely happen when you click the submit (proceed) button twice at the last step of payment, however thanks to the intelligent banking and e-commerce platform, only a single payment is processed at a time. This implies that even though our own proprietary system registers the payments as multiple, in reality the payments are processed only once through the banks platform i.e. only the first amount is deducted from your credit card. When this kind of multiple entries happens, we usually compare and confirm our accounts using the e-commerce platform of our bank. Up to now, we have never seen that a transaction has ever been double-processed due to double-clicking. But in any case, we would suggest you to confirm it with your own bank just to be on the safe side, you can confirm yourself this easily by phone-banking as well from the monthly receipt of your credit card. Furthermore, please let us know by contacting us so that we could check it on our side as well.

Keywords: payment process, payment processing, double payments, double entry, payments, payment system

The following questions could be related:

• #19: How much do I have to pay if I submit a piece of work?
• #33: How much is the fee required to enter the competition?
• #96: Could you please let me know the amount winners are supposed to pay? In the Terms & Conditions it's called "Further Fee", however I couldn't find the amount anywhere on your website.
• #121: Is there any other payments after paying the processing fees?
• #146: If I upload a design, do I have to make any payments? If I do not nominate a design, will there be a fee for entering this contest?
• #202: I have nominated my entry by paying with Wiretransfer, but it still shows as PENDING CONFIRMATION for the status, how many days does it take for my transaction to be approved?

If you did not find your answer, please feel free to check the faq pages for more questions and answers. You will also want to check our webpage for details; thanks to our transparency policy, we document and publish everything.