FAQ Entry #108

This is a respond to a previously asked question about the A' Design Award and Competition. The full list of frequently asked questions can be accessed here.

#108: I have mistakenly paid the processing fees twice for the same design, could you make a refund?

Yes, please contact us with the design ID# or the transaction ID#, and also please attach and forward the receipts for these payments such as the receipt from your bank, paypal payment mail or any other proof of payments. We will refund you as soon as possible.

Keywords: refunds, fee refunds, double payment, payment refunds

The following questions could be related:

• #185: Our company has processed payment only once for the entry X, but it is shown on the entry’s page that there are several approved transactions for this entry, and there are two different transaction tokens with the status [APPROVED] for this entry. Could you please investigate into this issue?

If you did not find your answer, please feel free to check the faq pages for more questions and answers. You will also want to check our webpage for details; thanks to our transparency policy, we document and publish everything.