DESIGN NAME: Macy’s Website
PRIMARY FUNCTION: Redesign
INSPIRATION: The design of our new website was inspired by premier fashion media and leading consumer technology products, and our goal was to create a clean, simple, and fashion-inspired design that would help differentiate Macys from it's competitors.
UNIQUE PROPERTIES / PROJECT DESCRIPTION: In 2019, Macys website was redesigned in direct response to customer feedback, resulting in a clean, simple, and fashion-inspired design that dramatically improved user engagement.
OPERATION / FLOW / INTERACTION: Users can access the website via a laptop computer, tablet, or smartphone. The new website design streamlines user purchases through a simpler, cleaner, and fashion-inspired design.
PROJECT DURATION AND LOCATION: The project started in October 2018 and finished in October 2019. The team members were based in San Francisco and New York.
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PRODUCTION / REALIZATION TECHNOLOGY: We utilized modern responsive web technologies.
SPECIFICATIONS / TECHNICAL PROPERTIES: We developed reponsive web design across different devices.
TAGS: Macys, macys.com, Web, Website, Redesign, UX, user experience, fashion, e-commerce
RESEARCH ABSTRACT: Extensive user experience research was performed over the course of the project, including user surveys, user interviews, A/B testing, formal usability lab testing, remote usability testing, and guerrilla-style usability tests conducted at Macys stores.
CHALLENGE: The creative challenges for this project included creating a user friendly, fashion-inspired design at scale while supporting a variety of business goals for a large and complex traditional organization. Culture transformation was crucial to realize and operationalize the new design.
ADDED DATE: 2019-10-26 21:24:10
TEAM MEMBERS (8) : Willy Lai, Dave Torres, Agata Krol, Ricky J Li, Hafez Janssens, Philis Liu, Elena Rubtsova and Stephanie Houle
IMAGE CREDITS: Images courtesy of Macys.
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