SXT Partner Notification Service Web Application by Bit Zesty Ltd |
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| DESIGN DETAILS | |||||
| DESIGN NAME: SXT Partner Notification Service PRIMARY FUNCTION: Web Application INSPIRATION: Every year around 500,000 people in the UK are diagnosed with a Sexually Transmitted Infection. The government gives sexual health clinics targets for partner notification, but clinics struggle to meet these targets. Our task was to help clinics and partners overcome their common barriers, which would ultimately reduce STI transmission rates. In addition, we wanted to create a system that could enable clinics to reliably and securely track which partners were notified and tested. UNIQUE PROPERTIES / PROJECT DESCRIPTION: For sexual health clinics, the challenge is getting patients who are diagnosed with STIs to notify their sexual partners. SXT, a community interest company that helps people access sexual health services, engaged with Bit Zesty to find a digital solution. We created a service that enables patients to notify their partners anonymously, and helps patients to find a local clinic for testing. The service has helped clinics to improve their partner notification rates while reducing admin work. OPERATION / FLOW / INTERACTION: When a patient is diagnosed with an STI, they are asked at the clinic to submit partner details. An anonymous text message is then sent to the partner, informing them that they need to be tested. The service helps the partner to find the nearest clinic, or book an appointment, right from their phone. The clinic records are automatically updated when partners get tested, or when partners self-report that they’ve been tested. This closes the loop between the original patient and their partner. PROJECT DURATION AND LOCATION: The service design started in late 2015, with pilot going live in late 2016, following which we have made significant additions and improvements to the system (such as introduction of bookings functionality), which went fully live in 2018. All in all, it took just over 3 years to design the end to end service. FITS BEST INTO CATEGORY: Meta, Strategic and Service Design |
PRODUCTION / REALIZATION TECHNOLOGY: The service is delivered via a responsive web app, which is coded in Ruby on Rails. SPECIFICATIONS / TECHNICAL PROPERTIES: N/A TAGS: Healthcare, Service Design, UX Design, Software Development, Interaction Design, User Research RESEARCH ABSTRACT: We initially interviewed 15 clinicians about their partner notification challenges. Due to the sensitive nature of the topic, we also relied upon clinicians to act as proxy researchers around patient needs in the first research phase. At each stage of design and development, from paper prototypes to coded system, we did usability testing with clinicians and patients. When clinics started using the service, we also used analytical data and gathered user feedback to improve the service further. CHALLENGE: STI patients typically have reservations about notifying their previous sexual partners, and according to clinicians, often do not keep their promises to do so. Partners, upon being notified, do not always take action to get tested due to the inconvenience of finding a local clinic. Clinics have to spend significant time calling patient’s partners, sending information to other clinics, and updating testing records. They struggle to maintain accurate records around partner testing rates. ADDED DATE: 2019-03-30 19:11:33 TEAM MEMBERS (6) : Laura Paplauskaite, Matthew Ford, Craig Priestman, Mario Andrés Correa, Ruslan Khamidullin and Mauricio Cinelli IMAGE CREDITS: Bit Zesty Ltd, 2018. |
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| Visit the following page to learn more: https://sxt.org.uk/pn/about | |||||
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NAME: SXT CIC & Bit Zesty PROFILE: SXT is a United Kingdom based Community Interest Company, founded in 2009 with a mission is to improve access to sexual & reproductive health care services and reduce the spread of STIs. SXT started with a simple idea to create a digital service to signpost patients to their nearest, most appropriate healthcare provider, but have since expanded their services to include: Emergency Contraception Calculator, Partner Notification Service with Appointment Scheduling. SXT digital services are designed to help healthcare providers and patients alike. Bit Zesty is a digital service and product design and development agency based in London, UK. Established in 2009, it creates innovative, user-centred digital products for clients across a variety of industries, including healthcare, government, and charity. |
| AWARD DETAILS | |
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Sxt Partner Notification Service Web Application by Bit Zesty Ltd is Winner in Meta, Strategic and Service Design Category, 2018 - 2019.· Press Members: Login or Register to request an exclusive interview with Bit Zesty Ltd. · Click here to register inorder to view the profile and other works by Bit Zesty Ltd. |
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