Donation Point Tap
Cashless Donation Acceptor
With the rise of a cashless society, charities and not-for-profits have been experiencing year on year reductions in coin donations. The decline in cash donations has significantly impacted their fundraising bottom line. Until now! With the proliferation of Tap-and-Go Contactless technology, Quest set out to resolve this social issue by developing a Contactless Donation Acceptor suitable as a coin tin replacement / companion. Attention grabbing, elegant and compact design is reversing the decline and raising the profile and fundraising efforts of charities around Australia. Help is just a Tap away!
UNIQUE PROPERTIES / PROJECT DESCRIPTION:
Donation Point Tap is an affordable Contactless payment device, specifically developed for charities and not for profit organizations. It's a fuss free alternative to declining coin donations using a contactless credit or debit card.
The terminal is pre-set with a specific donation amount that can be changed/configured at any time using the Quest Cloud EFTPOS website. To donate, users simply tap their contactless enabled card on the terminal to make the donation. Donation Point Tap can be placed on a retail counter or in-store with charity partners such as supermarkets or cafes. The terminal is lightweight and portable, suitable for use at special events or pop-up stalls where ‘spur of the moment’ donations can be collected.
An interchangeable printed banner is integral to the terminal. The banner is crucial in attracting attention, inform donors about the charity, and how and where the funds will be directed. Unique to Donation Point Tap, is the integration of the full colour display. It clearly communicates the pre-set donation amount and instils confidence to the donor that the transaction value is exactly that.
Previously, small donations was dominated by coin boxes. These are subject to theft and have often lead to shop owners being assaulted for the proceeds. Coin collection is also subject to costly overheads like collection and counting fees. All reducing the net figure the charity actually receives.
With Donation Point Tap, a near 100% proportion of the donation amount actually goes straight to the charity. Cash flow is also greatly improved with funds settled into the charities account on the same day.
OPERATION / FLOW / INTERACTION:
End User Experience: Donation Point Tap has been optimised to be a simple as dropping a coin into a Tin. The user simply taps their contactless enabled card on the terminal, and the unit returns quickly with a 'Donation accepted' reply on the large colour display. No compromise was taken with feedback to the user. The large colour display, clearly communicates the fixed donation amount and keeps the user informed during the small transaction which builds with the user.
Donation Point Tap is simple for the charity to maintain. Out of the box, simply plug it in and your running. Using 3G technology ensures the device is completely standalone, not requiring any special infrastructure like WiFi or Bluetooth. Charities can monitor and maintain their fleet of terminals using the Quest Cloud EFTPOS web portal. Key features include the ability to change the default fixed transaction amount, and the ability to see fundraising efforts in real-time.
PROJECT DURATION AND LOCATION:
Donation Point Tap began in late 2015, with the rapid deployment of early field trial concepts using existing technology blocks to determine uptake and user acceptance. Mass production of the final implementation began in mid 2016, with rollout commencing at the beginning of 2017. The entire development, including ideation, industrial design, electronic engineering and software development was conducted in house at the Quest Headquarters in Hawthorn, Victoria, Australia.
FITS BEST INTO CATEGORY:
PRODUCTION / REALIZATION TECHNOLOGY:
Technology has allowed Donation Point Tap to become a reality. At the core of Donation Point Tap is a combination of the very latest in secure Near Field Communication technology (NFC) and 3G connectivity. Coupled to a highly secure backend web portal, the charity is able to monitor and configure their fleet of fund raising terminals in real time.
SPECIFICATIONS / TECHNICAL PROPERTIES:
2.8” Full Colour Graphic display, 320 x 240 pixels
airPay AP2 Contactless Reader. Visa payWave, MasterCard Contactless, AMEX ExpressPay
Non visual indicators:
5V 2A (Power Adaptor included)
Attachment point for tethering with Security cable
Acrylic Banner Holder (accommodates paper size 130wide x 180high)
USB Charging cable (1.5m long, Micro B to USB A)
USB Power Adaptor (Input: 240v 10A, Output: 5V 2A)
130w x 70d x 90h (Reader only)
130w x 70d x 260h (Reader with Banner attached)
Contactless, Fundraising, Australian Designed, Donation Acceptor
Early and direct research with the higher profile charities was conducted to understand their struggles and pain points with traditional fundraising efforts. This exercise revealed in some cases that charities have seen a 30% decline year on year with traditional coin collection methods. For many, this revenue stream was critical to their bottom line and ultimate success in bringing change to people's lives. This issue was the foundation upon which Donation Point Tap was developed.
The key obstacle preventing Donation Point Tap ever becoming a reality was getting the Card schemes (Visa & MasterCard) to allow 'Contactless only' payments as an approved method to raise funds for charities. Quest was instrumental in the driving this change with the card schemes.
TEAM MEMBERS (6) :
Jan Mason, Damien Halloran, Brad Johnson, Zivko Jovanovski, Simon Kooymans and Andre Webster
Quest Payment Systems
Quest Payment Systems