Ling Chatbot App by Qian Wan |
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| DESIGN NAME: Ling PRIMARY FUNCTION: Chatbot App INSPIRATION: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being. UNIQUE PROPERTIES / PROJECT DESCRIPTION: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources. OPERATION / FLOW / INTERACTION: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department. PROJECT DURATION AND LOCATION: The project started in June 2021 in LA and finished in August 2022 in Seattle |
PRODUCTION / REALIZATION TECHNOLOGY: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator. SPECIFICATIONS / TECHNICAL PROPERTIES: The app is designed for iOS. TAGS: Social Equity, Chatbot, mobile app design, User experience, Information Architecture RESEARCH ABSTRACT: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically. CHALLENGE: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences. ADDED DATE: 2022-09-19 23:00:35 TEAM MEMBERS (1) : IMAGE CREDITS: Qian Wan, 2022. |
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NAME: Qian Wan PROFILE: I take a playful approach to interaction and motion design. My hope is to bring joy, innovation and social good to our world. My career so far has been driven by an empathy for women. For me, design isn’t simply a means to an end, but a tool with which to reinterpret technology around female needs, and to celebrate women’s role. |
| AWARD DETAILS | |
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Ling Chatbot App by Qian Wan is Winner in Mobile Technologies, Applications and Software Design Category, 2022 - 2023.· Press Members: Login or Register to request an exclusive interview with Qian Wan. · Click here to view the profile and other works by Qian Wan. |
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