Bliggit Mobile App by Nortal AS |
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| DESIGN NAME: Bliggit PRIMARY FUNCTION: Mobile App INSPIRATION: The citizens should have a comfortable and secure digital infrastructure at their disposal that provides easy and quick personalised access to matters related to daily lives. We wanted to offer the companies and service providers in the city of Wuppertal in Germany an additional well-functioning digital gateway for their services, thus facilitating their availability. The objective of the solution was to tackle the fragmentation of the city services and take a step toward a seamless e-society and make the services offered by the city accessible to the citizens through a single digital channel. UNIQUE PROPERTIES / PROJECT DESCRIPTION: Bliggit is an open platform providing secure digital infrastructure for offering all the services of the city (e.g., news, transport, banking, recreational activities and a lot more) in a single online environment. By creating local synergies and connecting the citizens and service providers of Wuppertal, Bliggit helps strengthen the local community and is mutually beneficial for all stakeholders involved - the citizens, city companies, providers of public services, associations and the local government. OPERATION / FLOW / INTERACTION: The app is a convenient and free digital solution for the citizens, an easy, quick and personalised way to find answers to matters pertaining to their daily lives. Wuppertal city companies and service providers have now an additional low-cost digital channel for making services even better accessible to the people. They can also use the platform for communicating in real time with all the citizens of Wuppertal, by posting information and using the messaging function. The solution is important at this critical time, when digital infrastructure is indispensable. PROJECT DURATION AND LOCATION: The project started in February 2018 in Tallinn, Estonia and finished in the autumn of 2020 in Wuppertal, Germany. The app is currently live and introduced to other cities in Germany. |
PRODUCTION / REALIZATION TECHNOLOGY: The app is available for iOS and Android devices - https://bliggit.de. Design Tools: Figma, After Effects, Photoshop, Illustrator and Invision. Development tools: React, React native and Java. SPECIFICATIONS / TECHNICAL PROPERTIES: The platform is fitted with an adapted recommendations engine and filtering system, built on Apache PredictionIO platform. In addition, Smart Assistance helps the daily lives of the Wuppertal people through data-based technologies. It is inspired by chatbots, which allows the users book a table at a restaurant for example. TAGS: Innovation, Digital Channel, Smart Services, B2C, Community, Smart Assistant, Prediction IO RESEARCH ABSTRACT: Preliminary analysis and service design included: Research and Service Design, User interviews, German market research, Personas, Ideation workshops, Name generation workshops, Design based iteration process, Design System. CHALLENGE: Finding balance between proactive services and data protection. German market is very aware and concerned about when and how data is being used. This meant that in the designing process we had to find ways how to build trust for the service and give the user the freedom to choose their preferences. ADDED DATE: 2021-03-19 12:42:13 TEAM MEMBERS (6) : UX, Service designer, UX Research - Karin Salu, UX, Service designer, UX Research - Helen Kokk, Designer - Maria Laanejärv, Product Owner & System Analysts - Natalia Kahar, Business Analyst - Liis Mikk and Business Analyst - Hannalore Taal IMAGE CREDITS: Image #1: Nortal user Experience Team, Bliggit, 2021 Image #2: Nortal user Experience Team, Bliggit, 2021 Image #3: Nortal user Experience Team, Bliggit, 2021 Image #4: Nortal user Experience Team, Bliggit, 2021 Image #5: Nortal user Experience Team, Bliggit, 2021 Video: Nortal user Experience Team, Bliggit Concept Proposal, 2019 PATENTS/COPYRIGHTS: Copyrights belong to Bliggit GmbH. |
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| Visit the following page to learn more: http://bit.ly/3lUFu3B | |||||
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NAME: Nortal AS PROFILE: Nortal AS brings together world-class strategic consulting, software engineering, data and design practices to create meaningful impact for customers – and shape the future together. Bliggit – the Smart Assistant project for the City of Wuppertal has been initiated by two of the biggest companies in Wuppertal – Stadtsparkasse Wuppertal (SSK) and WSW Wuppertaler Stadtwerke GmbH (WSW). SSK is the local savings bank with a mission to serve people and businesses in Wuppertal with financial products. WSW is a city-owned municipal utilities company providing a range of municipal services including electricity, gas, water and waste management. The companies established a joint venture Bliggit GmbH with the mission to create a better interaction and synergy between citizens and local business through a digital solution, firstly in the city of Wuppertal and afterwards in other German cities. |
| AWARD DETAILS | |
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Bliggit Mobile App by Nortal As is Winner in Mobile Technologies, Applications and Software Design Category, 2020 - 2021.· Press Members: Login or Register to request an exclusive interview with Nortal AS. · Click here to register inorder to view the profile and other works by Nortal AS. |
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