Service Design for College Enrollment Collaboration Platform Admission Mode by Shantou University

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DESIGN DETAILS
DESIGN NAME:
Service Design for College Enrollment

PRIMARY FUNCTION:
Collaboration Platform Admission Mode

INSPIRATION:
We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period. In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.

UNIQUE PROPERTIES / PROJECT DESCRIPTION:
his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services. For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.

OPERATION / FLOW / INTERACTION:
We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.

PROJECT DURATION AND LOCATION:
The project started in 2019 in China and finished in 2020 in China.

FITS BEST INTO CATEGORY:
Meta, Strategic and Service Design

PRODUCTION / REALIZATION TECHNOLOGY:
The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.

SPECIFICATIONS / TECHNICAL PROPERTIES:
Physics: Department Kit:210mm×297mm×100mm Campus Manual:297mm×420mm Volunteer Medal:80mm×80mm non-physical: Web pages based on Html for Chrome & IE & firefox

TAGS:
Service design, Web design, Visual design, Process design

RESEARCH ABSTRACT:
The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments. Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.

CHALLENGE:
Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.

ADDED DATE:
2021-02-25 02:12:58

TEAM MEMBERS (1) :
Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky

IMAGE CREDITS:
Image #4: Photographer Zihao Chen, Department Kit, 2020.

CLIENT/STUDIO/BRAND DETAILS
NAME:
Shantou University

PROFILE:
As an international university in China, Shantou University has always been committed to providing good services to students. Launched in 2019, This program is helping students and teachers better live on campus by redesigning the campus information system service.

NOMINATION DETAILS

Service Design For College Enrollment Collaboration Platform Admission Mode by Shantou University is a Nominee in Meta, Strategic and Service Design Category.

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AWARD DETAILS

Service Design For College Enrollment Collaboration Platform Admission Mode by Shantou University is Winner in Meta, Strategic and Service Design Category, 2020 - 2021.



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