Akbank ATM Automated Teller Machine by Akbank T.A.S

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DESIGN DETAILS
DESIGN NAME:
Akbank ATM

PRIMARY FUNCTION:
Automated Teller Machine

INSPIRATION:
The starting question was "How to Design Automated-Teller-Machines in a revolutionary way?". Although the number of monthly usage of Akbank ATM is around 19 million, its experience was outdated and inefficient. While the cash-centric Automated-Teller-Machine experience is still relevant in Turkey, Akbank defines the future of their experience as an important touchpoint, by considering its evolution.

UNIQUE PROPERTIES / PROJECT DESCRIPTION:
Automated-Teller-Machine experience is one of the pillars for the journey of Akbank of being the future of banking with seamless omnichannel experiences and taking digital transformation to the next level in all areas. It is aimed to be the preferred and recommended cash transaction center that everyone can use the mobile like experience with a smart personalized dashboard based on behavior patterns of users and offers based on their financial decision models.

OPERATION / FLOW / INTERACTION:
Akbank designed a new experience of Automated-Teller-Machines with the mission of being future proof and sought to leverage new and old technologies to pioneer future banking. Financial clarity is provided through simple and insightful designs using data and customer insights. With the new mobile-like approach, users feel more personal via familiar interactions, the smoother and self-sufficient experience. Also, the average length of transactions is less by approximately ten seconds.

PROJECT DURATION AND LOCATION:
The project's process started in March 2019, in Istanbul. The first release was in 2020. It is still an ongoing journey with design updates and user feedback.

FITS BEST INTO CATEGORY:
Interface, Interaction and User Experience Design

PRODUCTION / REALIZATION TECHNOLOGY:
The design was developed as web-based with multiple language options like English, German, Russian, French, etc. Design Tools: Sketch, After Effects, Principle, Photoshop, Invision, Zeplin Development tools: React.js, JavaScript, HTML5, CSS3, Java, Node.js

SPECIFICATIONS / TECHNICAL PROPERTIES:
1024px X 768px screens within an Automated-Teller-Machine device

TAGS:
Banking, Personalized Experience, Smart Banking, Social Banking, Future-Proof Banking, Rewarding Banking

RESEARCH ABSTRACT:
With a human-centric approach, through a future-proof and mobile-like experience, it is aimed to support a broad range of user types and serve their needs. To achieve this, it was not only benefited from a wide range of research methods but also used data and user behavior patterns to drive design decisions. Moreover, several user testing sessions like A/B testing, usability testing, and accessibility testing were conducted to validate the hypothesizes during the prototyping period.

CHALLENGE:
While working away from the physical device and its environment, designing a digital experience within an actual environment is such a sophisticated challenge. Also, during the design process, another issue was ambiguous conditions of physical environments and their impact on users. The physical environments of Automated-Teller-Machines were visited to observe the routines of users and to understand better.

ADDED DATE:
2020-12-07 09:26:00

TEAM MEMBERS (8) :
Dilara Gül, Gizem Öncü, Ayhan Arslan, Anıl Emmiler, Mete Eraydın, Itır Akel, Akbank Design and Development Team and R/GA London Team

IMAGE CREDITS:
Image #1: Illustrator Akbank Design Studio, Akbank ATM, 2020.
Image #2: Illustrator Akbank Design Studio, Akbank ATM, 2020.
Image #3: Illustrator Akbank Design Studio, Akbank ATM, 2020.
Image #4: Illustrator Akbank Design Studio, Akbank ATM, 2020.
Image #5: Illustrator Akbank Design Studio, Akbank ATM, 2020.
Video Credits: Illustrator Akbank Design Studio, Akbank ATM, 2020

PATENTS/COPYRIGHTS:
Copyrights belong to Akbank T.A.Ş, 2020.

Visit the following page to learn more: http://www.akbank.com/


CLIENT/STUDIO/BRAND DETAILS
NAME:
AKBANK

PROFILE:
Akbank T.A.Ş. is one of the largest banks in Turkey. Founded in 1948, As of 2017, it had revenues of nearly TL 13.7 billion. Akbank has ranked as "The Most Valuable Banking Brand in Turkey" according to the "Brand Finance - Banking 500, 2018" report for the seventh time in a row. Akbank also achieved significant success by ranking as the 126th most valuable banking brand in the report that comprises the most valuable global banking brands.



NOMINATION DETAILS

Akbank Atm Automated Teller MacHine by Akbank T.a.s is a Nominee in Interface, Interaction and User Experience Design Category.

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AWARD DETAILS

Akbank Atm Automated Teller MacHine by Akbank T.a.s is Winner in Interface, Interaction and User Experience Design Category, 2020 - 2021.



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