Akbank Queue Management System Queue Managment System by Akbank Staff Design Studio Team

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DESIGN DETAILS
DESIGN NAME:
Akbank Queue Management System

PRIMARY FUNCTION:
Queue Managment System

INSPIRATION:
Directing the users to the transactions they want to make by taking ticket easily and quickly

UNIQUE PROPERTIES / PROJECT DESCRIPTION:
Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily

OPERATION / FLOW / INTERACTION:
In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority

PROJECT DURATION AND LOCATION:
The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019

FITS BEST INTO CATEGORY:
Interface and Interaction Design

PRODUCTION / REALIZATION TECHNOLOGY:
Screen designs were made with sketch and development was made by .net

SPECIFICATIONS / TECHNICAL PROPERTIES:
Qms screen dimensions 1080 x 1920 pixels.

TAGS:
queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms

RESEARCH ABSTRACT:
As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.

CHALLENGE:
Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.

ADDED DATE:
2020-02-28 13:52:00

TEAM MEMBERS (11) :
Akbank Design Studio - Staff Channels , DS Vice Pesident: Tülin Yaşkın Gönen, DS Product Owner: Burcu Tayız, DS Senior Experience Designer: Kemal Doğan, DS Senior Experience Designer: Murat Nalçacı, DS Experience Designer: Tuğçe Turan Özkan, DS Experience Designer: Ahmet Nahya, DS Experience Designer: Esra Akın, DS Visual Designer: Duygu Tozduman Tuna, DS Visual Designer: Ecem Köklükaya and DS Visual Designer: Hakan İşler

IMAGE CREDITS:
Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

* all rights reserved

CLIENT/STUDIO/BRAND DETAILS
NAME:
AKBANK T.A.Ş.

PROFILE:
Akbank was founded as a privatelyowned commercial bank in Adana on January 30, 1948. Established originally with the core objective of providing funding to local cotton growers, the Bank opened its first branch in Istanbul’s Sirkeci district on July 14, 1950. In 1954, after relocating its headquarters to Istanbul, the Bank rapidly expanded its branch network and automated all its banking operations by 1963. Akbank’s core business is banking activities, consisting of corporate and investment banking, commercial banking, SME banking, consumer banking, payment systems, treasury transactions and private banking, and international banking services. In addition to conventional banking activities, the Bank also conducts insurance agency operations through its branches, on behalf of Ak Insurance and AvivaSA Pensions and Life Insurance.

NOMINATION DETAILS

Akbank Queue Management System Queue Managment System by Akbank Staff Design Studio Team is a Nominee in Interface and Interaction Design Category.

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AWARD DETAILS

Akbank Queue Management System Queue Managment System by Akbank Staff Design Studio Team is Winner in Interface and Interaction Design Category, 2019 - 2020.



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