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Are you a press member? Click here to learn about our Press Portal. Are you a laureate, participant or design enthusiast? Please find support options below useful.
Supporting the Designers is our top priority at A’ Design Award. That’s why we have invested in creating a very well documented platform, online guidance, a rich documents repository and free support options. However, we want to help and serve you better. With premium support options, we are able to provide 1-on-1 guidance, offer expert and knowledgeable support, escalate any issues to highest levels in management on time, as well as offer fast response times to support your needs. Below, please find a list of support options and related support fees.
     


Instant



Legal



Press

Support Fees: None Support Fees: None Support Fees: None

Who is it for?

Anyone who have time
to help themselves.

  1. We have a FAQ where you can already read answers to hundreds of most common questions.
  2. We have extensive presentation guidelines, image guidelines and editorial guidelines to help you prepare your presentation as good as possible.
  3. We have documents repository where you could access further content.
  4. You have access to Control Panel with hundreds of functions to help you get everything you need, including additional help and tools for laureates.
  5. Due to our transparency policy, we have documented everything possible, you will be able to find all information with a bit of digging.
  6. Dates and Fees page helps you learn key dates and calculate any applicable fees.
  7. We have very detailed entry instructions available.
  8. You can access list of winners and design award categories yourself.
  9. You can send us your feedbacks from your Control Panel.

Who is it for?

Anyone who has legal issues
or who needs legal assistance.

  1. You will be able to contact us from our phone numbers for reporting issues or getting help with legal issues only, including but limited to Copyright Violations, Takedown Requests, Trademark Infringement, Intellectual Properties, Trade Secrets, Law Enforcement Requests and More.
  2. Give us a call or fill our contact form that is available especially for legal requests.
  3. We have several forms such as Notice of Dispute, Shipment Claim, Arbitration Demand Form and others at Documents Repository. You will find these forms useful.
  4. Please kindly note that the phone number noted at Legal Contacts page is not intended for support requests of award participants. If you are a participant and request support, please do not misuse the legal phone numbers, we reserve the right to charge your account with Highly Critical Support fees.
  5. Please read the terms and agreements before contacting us, before sending any legal letter, consult a lawyer please.
  6. Support Priorty Level 4.
Who is it for?

Press members who wish to
feature a design or designer.
  1. We are your servants.
  2. Give us a call or fill our contact form that is available especially for you.
  3. We indeed have a great press portal that you could activate if you just create an account yourself.
  4. With press accrediation, you can download high resolution images, access interviews and get all data you need. You can also get all the support you would ever need.
  5. Please kindly note that the phone number noted at Press Contacts page is not intended for support requests of award participants. If you are a participant and request support, please do not misuse the press phone numbers, we reserve the right to charge your account with Highly Critical Support fees. Please remember that we prefer helping press members first as it creates value for all participants. It takes us same time to reply a single participant to help them download their logo from their control panels or send the winner lists to press members and we would rather help press members first.
  6. Support Priorty Level 8.
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  Important: Don't misuse. We will reply within the maximum time period allowed by law. Important: Don't misuse. We will only reply Press Inquiries and delete any other emails without reading.
     
     


High Priority



Premium



Urgent

Support Fees: Low Support Fees: Average Support Fees: Average

Who is it for?

Laureates who needs to
get help in 3-4 business days.

  1. You will Get our Red-Line Phone Number.
  2. Send an SMS to our Red-Line Phone Number on Work Days Monday to Friday, and in office hours from UTC+1 10:00 to 13:00 and 14:00 to 16:00.
  3. You are not permitted to call the Red-Line phone number, SMS only.
  4. Remember to include your Profile ID at the beginning of your SMS for expedited support.
  5. We will try to resolve your issue the same day whenever possible after we get your SMS.
  6. We do not guarantee that we would resolve your issue, however we will try our best.
  7. We do not guarantee that we could resolve your issue same day.
  8. Non-Refundable.
  9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
  10. Support Priorty Level 2.

Who is it for?

Anyone who needs to
get help in 3-4 business days.

  1. You will Get our Red-Line Phone Number.
  2. Send an SMS to our Red-Line Phone Number on Work Days Monday to Friday, and in office hours from UTC+1 10:00 to 13:00 and 14:00 to 16:00.
  3. You are not permitted to call the Red-Line phone number, SMS only.
  4. Remember to include your Profile ID at the beginning of your SMS for expedited support.
  5. We will try to resolve your issue the same day whenever possible.
  6. We do not guarantee that we would resolve your issue, however we will try our best.
  7. We do not guarantee that we could resolve your issue same day.
  8. Non-Refundable.
  9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
  10. Support Priorty Level 3.

Who is it for?

Anyone who needs to
get help in 1-2 business days.

  1. You will Get our Red-Line Phone Number.
  2. Send an SMS to our Red-Line Phone Number on Work Days, Monday to Friday, and in office hours from UTC+1 10:00 to 16:00.
  3. You are not permitted to call the number, SMS only.
  4. Do not call on Saturday or Sunday, or at night in Italy.
  5. Remember to include your Profile ID at the beginning of your SMS for expedited support.
  6. We will try to resolve your issue the same day whenever possible.
  7. We do not guarantee that we would resolve your issue, however we will try our best. We do not guarantee that we will resolve your issue same day.
  8. Non-Refundable.
  9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
  10. Support Priorty Level 4.
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Super Urgent



Highly Critical



Supreme

Support Fees: High Support Fees: Higher Support Fees: Highest

Who is it for?

Anyone who needs to
get help same day.

  1. You will Get our Red-Line Phone Number.
  2. Call our Red-Line Phone Number on Work Days, Monday to Friday, and in office hours from UTC+1 10:00 to 16:00.
  3. Do not call on Saturday or Sunday, or at night in Italy.
  4. Before calling it is a great idea to send an SMS to our Red Line and include your Profile ID at the beginning of your SMS for expedited support.
  5. We will try to resolve your issue while you are still at the phone or you would be able to call again.
  6. We will try to resolve your issue same day. However we do not guarantee that we would resolve your issue.
  7. We do not guarantee that we will resolve your issue same day.
  8. Non-Refundable.
  9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
  10. Support Priorty Level 5.

 

Who is it for?

Anyone who needs to
get help same hour.

  1. You will Get our Red-Line Phone Number.
  2. Call our Red-Line Phone Number any day, including Saturday and Sundays but in office hours from UTC+1 10:00 to 17:00.
  3. Do not call on Saturday or Sunday, or at night in Italy.
  4. Before calling it is a great idea to send an SMS to our Red Line and include your Profile ID at the beginning of your SMS for expedited support.
  5. We will try to resolve your issue while you are still at the phone or you would be able to call again.
  6. We will try to resolve your issue same day or same hour whenever possible. However we do not guarantee that we would resolve your issue.
  7. We do not guarantee that we will resolve your issue same hour.
  8. Non-Refundable.
  9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
  10. Support Priorty Level 6.

Who is it for?

Anyone who wants to
talk with our CEO.

  1. You will Get our Red-Line Phone Number.
  2. Call our Red-Line Phone Number any day, including Saturday and Sundays but in reasonable hours from UTC+1 10:00 to 18:00 and Leave your Phone Number, Name and Information for Supreme Support.
  3. Executive Assistant to the CEO will call you and connect you with our Chief Executive Officer. You can talk in English or Italian as you please.
  4. You will have 30 minutes for discussing anything you want to talk about with our CEO.
  5. You will talk with the most important person in the institution to ensure you get the supreme support you truly desire.
  6. Resolution is not guaranteed. Talking to CEO does not ensure you will get what you want, it only ensures you connect to the person at the highest level possible.
  7. Non-Refundable.
  8. Support Priorty Level 7.
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Good to Know: You will be happy to know that the Free Prime Priority Support option is still available for award winners and prospective participants who do not have very urgent questions. You will get an answer within 15 to 40 business days but the service is provided completely free of charge. Especially during award results announcement period, Prime Priority Support could take up to 60 days before we could catch up with each and every single question; we try to answer all questions even if we are very late. For urgent help during Exhibitions please find the Exhibition Curator's contacts at your control panels. For events and gala nights we will give you phone numbers that you could contact urgently. Get Free Priority Support. Support Priorty Levels indicate the order in which we reply the support requests. Higher levels will be replied first.

Design Award Contacts

A' Design Award and Competition is looking forward to your insights, questions, comments, testimonials and feedback in order to improve our service and to provide you with a better experience.
What is A' Design Award? Learn more about A' Design Award and Competition Submit Your Designs
 
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