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1. We have a FAQ where you can already read answers to hundreds of most common questions.
2. We have extensive presentation guidelines, image guidelines and editorial guidelines to help you prepare your presentation as good as possible.
3. We have documents repository where you could access further content.
4. You have access to Control Panel with hundreds of functions to help you get everything you need, including additional help and tools for laureates.
5. Due to our transparency policy, we have documented everything possible, you will be able to find all information with a bit of digging.
6. Dates and Fees page helps you learn key dates and calculate any applicable fees.
7. We have very detailed entry instructions available.
8. You can access list of winners and design award categories yourself.
9. You can send us your feedbacks from your Control Panel.

1. You will be able to contact us from our phone numbers for reporting issues or getting help with legal issues only, including but limited to Copyright Violations, Takedown Requests, Trademark Infringement, Intellectual Properties, Trade Secrets, Law Enforcement Requests and More.
2. Give us a call or fill our contact form that is available especially for legal requests.
3. We have several forms such as Notice of Dispute, Shipment Claim, Arbitration Demand Form and others at Documents Repository. You will find these forms useful.
4. Please kindly note that the phone number noted at Legal Contacts page is not intended for support requests of award participants. If you are a participant and request support, please do not misuse the legal phone numbers, we reserve the right to charge your account with Highly Critical Support fees.
5. Please read the terms and agreements before contacting us, before sending any legal letter, consult a lawyer please.
6. Support Priorty Level 4.

1. We are your servants.
2. Give us a call or fill our contact form that is available especially for you.
3. We indeed have a great press portal that you could activate if you just create an account yourself.
4. With press accrediation, you can download high resolution images, access interviews and get all data you need. You can also get all the support you would ever need.
5. Please kindly note that the phone number noted at Press Contacts page is not intended for support requests of award participants. If you are a participant and request support, please do not misuse the press phone numbers, we reserve the right to charge your account with Highly Critical Support fees. Please remember that we prefer helping press members first as it creates value for all participants. It takes us same time to reply a single participant to help them download their logo from their control panels or send the winner lists to press members and we would rather help press members first.
6. Support Priorty Level 8.

1. You will Get our Red-Line Phone Number.
2. Send an SMS to our Red-Line Phone Number on Work Days Monday to Friday, and in office hours from UTC+1 10:00 to 13:00 and 14:00 to 16:00.
3. You are not permitted to call the Red-Line phone number, SMS only.
4. Remember to include your Profile ID at the beginning of your SMS for expedited support.
5. We will try to resolve your issue the same day whenever possible after we get your SMS.
6. We do not guarantee that we would resolve your issue, however we will try our best.
7. We do not guarantee that we could resolve your issue same day.
8. Non-Refundable.
9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
10. Support Priorty Level 2.

1. You will Get our Red-Line Phone Number.
2. Send an SMS to our Red-Line Phone Number on Work Days Monday to Friday, and in office hours from UTC+1 10:00 to 13:00 and 14:00 to 16:00.
3. You are not permitted to call the Red-Line phone number, SMS only.
4. Remember to include your Profile ID at the beginning of your SMS for expedited support.
5. We will try to resolve your issue the same day whenever possible.
6. We do not guarantee that we would resolve your issue, however we will try our best.
7. We do not guarantee that we could resolve your issue same day.
8. Non-Refundable.
9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
10. Support Priorty Level 3.

1. You will Get our Red-Line Phone Number.
2. Send an SMS to our Red-Line Phone Number on Work Days, Monday to Friday, and in office hours from UTC+1 10:00 to 16:00.
3. You are not permitted to call the number, SMS only.
4. Do not call on Saturday or Sunday, or at night in Italy.
5. Remember to include your Profile ID at the beginning of your SMS for expedited support.
6. We will try to resolve your issue the same day whenever possible.
7. We do not guarantee that we would resolve your issue, however we will try our best. We do not guarantee that we will resolve your issue same day.
8. Non-Refundable.
9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
10. Support Priorty Level 4.

1. You will Get our Red-Line Phone Number.
2. Call our Red-Line Phone Number on Work Days, Monday to Friday, and in office hours from UTC+1 10:00 to 16:00.
3. Do not call on Saturday or Sunday, or at night in Italy.
4. Before calling it is a great idea to send an SMS to our Red Line and include your Profile ID at the beginning of your SMS for expedited support.
5. We will try to resolve your issue while you are still at the phone or you would be able to call again.
6. We will try to resolve your issue same day. However we do not guarantee that we would resolve your issue.
7. We do not guarantee that we will resolve your issue same day.
8. Non-Refundable.
9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
10. Support Priorty Level 5.

1. You will Get our Red-Line Phone Number.
2. Call our Red-Line Phone Number any day, including Saturday and Sundays but in office hours from UTC+1 10:00 to 17:00.
3. Do not call on Saturday or Sunday, or at night in Italy.
4. Before calling it is a great idea to send an SMS to our Red Line and include your Profile ID at the beginning of your SMS for expedited support.
5. We will try to resolve your issue while you are still at the phone or you would be able to call again.
6. We will try to resolve your issue same day or same hour whenever possible. However we do not guarantee that we would resolve your issue.
7. We do not guarantee that we will resolve your issue same hour.
8. Non-Refundable.
9. At our sole discretion, and depending on the scenario, we reserve the right to, but not obliged to, add the fees you paid to get support as positive credits to your account.
10. Support Priorty Level 6.

1. You will Get our Red-Line Phone Number.
2. Call our Red-Line Phone Number any day, including Saturday and Sundays but in reasonable hours from UTC+1 10:00 to 18:00 and Leave your Phone Number, Name and Information for Supreme Support.
3. Executive Assistant to the CEO will call you and connect you with our Chief Executive Officer. You can talk in English or Italian as you please.
4. You will have 30 minutes for discussing anything you want to talk about with our CEO.
5. You will talk with the most important person in the institution to ensure you get the supreme support you truly desire.
6. Resolution is not guaranteed. Talking to CEO does not ensure you will get what you want, it only ensures you connect to the person at the highest level possible.
7. Non-Refundable.
8. Support Priorty Level 7.