Call Center
Call Center Communication Platform by Akbank Design Studio and Service Design is a winner of the 2021 Golden A' Design Award in Interface, Interaction and User Experience Design.
Call Center is a Golden A' Design Award winner, an immensely prestigious recognition granted to first-rate, marvelous, and outstanding designs.
Explore This Amazing WorkCall Center Communication Platform
Contact Centre Communication Platform is a “Experience Centre” that offers proactive sales and services with analytical support, complementing digital channels. With this new technology approach, call experience is analysed during, before and after the call. With this analysing this platform proactively solve the problems of Akbank's customers at the source without creating a new call. With AI engine, platform also gives smart insights to users to ease their life and help them make more sales. New friendly brand identify talk with users like a human to make them feel as a friend.
Featured Design
Call Center by Akbank Design Studio and Service Design
Core Functionality
Communication Platform
Accolades
Interface, Interaction and User Experience Design Award Winner in 2021.
Golden Winner
Call Center Communication Platform
Call Center is a Golden A' Design Award winner, an immensely prestigious recognition granted to first-rate, marvelous, and outstanding designs. Golden winners are exceedingly innovative, visionary, and glamorously dazzling creations that reflect the prodigy, wisdom, and prowess of their designers. Call Center is expected to be a praised, trendsetting, and monumental invention that delivers unprecedented value. This Golden A' Design Award-winning design is a spectacular, respected project that highly benefits and advances the boundaries of art, science, design, and technology. Call Center creates intense feelings of desire, evokes passion, encourages creativity, and fascinates us.
Winner Designer
Akbank Design Studio and Service Design
We’re creating a new banking experience for staff channels that differentiates us from the competition and generates new value for the customer and the business. With the goal of “being the best bank in Turkey in terms of customer experience and satisfaction”, we’ve embarked on reimagining the Akbank experience in a user-centric way.Akbank’s leadership hinges on its ability to evolve. With that, we are evolving the customer and staff channels in line with changing customer expectations and regulatory environment to be smarter, more synced up and futureproof. We are using the atomic design system.
View Winner ProfileWinner Client
Akbank
Akbank T.A.Ş. is one of the largest banks in Turkey. Founded in 1948, As of 2017, it had revenues of nearly TL 13.7 billion. Akbank has ranked as "The Most Valuable Banking Brand in Turkey" according to the "Brand Finance - Banking 500, 2018" report for the seventh time in a row. Akbank also achieved significant success by ranking as the 126th most valuable banking brand in the report that comprises the most valuable global banking brands.
Read The Inside Story
Discover in-depth story of the Call Center, a Communication Platform designed by the highly esteemed Akbank Design Studio and Service Design, awarded with the very prestigious A' Interface, Interaction and User Experience Design Award. Explore more about the intricate details and the story behind this unique Communication Platform now.
Call Center Communication PlatformResources for Journalists
Press Kit Downloads
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Press Releases
Read the official press release announcing Call Center as a winner of the prestigious A' Design Award. The award-winner press release provides an overview of the Call Center Communication Platform's unique features, innovation, and impact.
Media Showcase
Explore the media showcase dedicated to Call Center at Design|Newsroom, gain easy access to a wide range of media assets, including high-resolution images, videos, and additional resources related to the award-winning Call Center Communication Platform.
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Akbank
"Call Center Communication Platform" - Golden A' Design Award Winner
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Designer's Portfolio
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